Return & Refund Policy
Effective date: September 18, 2026
Atakam Health (“Atakam Health,” “we,” “us,” or “our”) is committed to providing high-quality products and reliable customer service. This Return & Refund Policy explains the conditions under which products purchased through the Atakam Health website may be returned, replaced, or refunded.
By placing an order with Atakam Health, you acknowledge and agree to the terms described below.
1. Return Request Period
Customers may request a return within 5 business days from the date the order is delivered.
To be eligible for a return, the customer must contact Atakam Health within this period and receive return authorization before sending the product back.
Requests submitted after the applicable return period may not be accepted, except where otherwise required by applicable law.
2. Return Eligibility
To qualify for a return, the product must:
- Be unused and unopened
- Be in its original packaging
- Have its original labels and markings
- Have an intact and undamaged safety seal
- Be in the same condition in which it was received
Atakam Health reserves the right to inspect returned products before approving a refund.
3. Opened or Used Products
For health, hygiene, and product-integrity reasons, opened, used, or partially used products are not eligible for return or refund , except where otherwise required by applicable law.
Products with a broken, removed, or damaged safety seal are also not eligible for return.
4. Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Partially used products
- Products with broken or damaged safety seals
- Products without their original packaging or labels
- Gift cards, if offered
- Products specifically identified as Final Sale
- Other products identified as non-returnable at the time of purchase
These exclusions are subject to any non-waivable rights available to consumers under applicable law.
5. How to Request a Return
Before returning any product, customers must contact Atakam Health at:
Email: sales@atakamhealth.com
The return request should include:
- The customer's order number
- The product being returned
- The reason for the return
- Any other information reasonably requested by Atakam Health to process the return
Customers must receive return authorization and return instructions from Atakam Health before sending a product back.
Products returned without prior authorization may not be accepted or processed.
6. Return Address
Approved returns must be sent to:
Atakam Health30 N Gould St, Ste R
Sheridan, WY 82801
United States
Customers should not send products back before receiving return authorization and return instructions from Atakam Health.
7. Return Shipping Costs
For standard customer-requested returns, the customer is responsible for all return shipping costs.
Return shipping costs are non-refundable.
Customers are encouraged to use a trackable shipping service when returning products. Atakam Health is not responsible for return packages lost before they are received by Atakam Health.
If the return is required because Atakam Health sent an incorrect product, Atakam Health will be responsible for the applicable return and replacement shipping costs.
8. Incorrect Products
If Atakam Health sends a product different from the product ordered, the customer should contact:
The customer should provide the order number and information regarding the incorrect product.
After verification, Atakam Health will arrange for the correct product to be sent at Atakam Health's expense and will provide instructions concerning the incorrectly delivered product.
9. Refund Inspection and Approval
Once an authorized return is received, Atakam Health will inspect the returned product to determine whether it meets the requirements of this Policy.
If the return is approved, the customer will be notified and the refund will be initiated.
If the returned product does not meet the eligibility requirements described in this Policy, Atakam Health may decline the refund, subject to applicable law.
10. Refund Processing Time
Approved refunds will generally be initiated within 5–10 business days after Atakam Health receives and inspects the returned product.
Refunds will be issued to the original payment method used to place the order.
After Atakam Health initiates a refund, additional processing time may be required by the customer's bank, card issuer, or payment provider. Such processing times are outside Atakam Health's control.
11. Original Shipping Charges
For standard customer-requested returns, the original shipping charges paid when placing the order are non-refundable.
If a refund results from an error by Atakam Health or circumstances in which applicable law requires shipping charges to be refunded, the appropriate shipping charges will also be refunded.
12. Order Cancellation
Customers may request cancellation of an order before the order has been shipped and physically transferred to USPS or another shipping carrier.
To request cancellation, contact: sales@atakamhealth.com and include the order number.
If the order has not yet been shipped and the cancellation can be processed, Atakam Health will cancel the order and refund the applicable payment to the original payment method.
13. Orders Already Shipped
Once an order has been physically transferred to USPS or another shipping carrier, the order can no longer be cancelled through the standard cancellation process.
After delivery, the customer may request a return in accordance with the eligibility requirements and time limits contained in this Return & Refund Policy.
Nothing in this section limits any cancellation or refund right that cannot legally be waived.
14. Shipping Delays
Atakam Health will make reasonable efforts to ship orders within any shipping timeframe communicated to customers.
If Atakam Health is unable to ship an order within the promised shipping timeframe, customers will be provided with the options required by applicable law, which may include agreeing to a revised shipping date or cancelling the affected order and receiving a refund.
Where applicable law requires cancellation and a full refund because an order cannot be shipped as promised, Atakam Health will process the cancellation and refund accordingly.
15. Packages Lost in Transit
If carrier tracking information or a carrier investigation confirms that an order was lost in transit, customers should contact Atakam Health at: sales@atakamhealth.com .
After verification, Atakam Health will arrange to resend the affected order at no additional shipping cost to the customer.
If replacement of the order is not reasonably possible, Atakam Health will issue an appropriate refund.
16. Packages Marked “Delivered”
If USPS or another carrier marks an order as Delivered, but the customer cannot locate the package, this does not automatically result in a refund.
The customer should first:
- Confirm that the shipping address provided with the order was correct
- Check the mailbox and other possible delivery locations
- Check with household members, building personnel, or others who may have accepted the package
- Contact the applicable shipping carrier regarding the delivery
Customers may also contact Atakam Health at sales@atakamhealth.com , and Atakam Health will reasonably assist with investigating the delivery.
Any replacement or refund decision will be made after the available delivery information and circumstances have been reviewed and will remain subject to applicable law.
17. Customer-Provided Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Atakam Health is not responsible for delivery problems caused solely by an incorrect or incomplete address supplied by the customer, except to the extent otherwise required by applicable law.
Customers who discover an error in their shipping information should contact Atakam Health as soon as possible at sales@atakamhealth.com .
Atakam Health cannot guarantee that an address can be changed after an order has entered the shipping process.
18. Payment Disputes
Customers who believe that a refund has not been properly processed are encouraged to contact Atakam Health first at sales@atakamhealth.com so that the issue can be reviewed and resolved.
Nothing in this Policy limits any rights a customer may have through their payment provider or under applicable law.
19. Applicable Consumer Rights
This Return & Refund Policy is intended to establish Atakam Health's standard return, replacement, cancellation, and refund procedures.
Nothing in this Policy is intended to waive, exclude, or restrict any consumer right or remedy that cannot lawfully be waived, excluded, or restricted under applicable federal or state law.
If any provision of this Policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will control to the extent of that conflict.
20. Contact Information
For questions about returns, refunds, replacements, cancellations, or delivery issues, please contact:
Atakam Health30 N Gould St, Ste R
Sheridan, WY 82801
United States
Email: sales@atakamhealth.com
This Return & Refund Policy provides general information about our return and refund practices and is not intended as legal advice.